At Playbatz, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward refund and return process. This policy outlines the terms and conditions for refunds and returns.

2. Returns

• Eligibility: To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Returns must be initiated within [30] days of receiving your order.
• Process: To return an item, please contact our customer service team at admin@playbatz.com to obtain a Return Authorization Number. Include this number with your return shipment. We recommend using a trackable shipping service to ensure the return reaches us.

3. Refunds

• Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [10] business days.
• Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

4. Non-Returnable Items

Certain items may be non-returnable due to hygiene reasons or other restrictions. These items include [list any specific non-returnable items]. If you have any questions about whether an item is eligible for return, please contact us before making a purchase.

5. Exchanges

• Policy: We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired product.

6. Shipping Costs

• Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. Original shipping fees are non-refundable.

7. Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer service team at:

BATZ Inc.
421 7th Ave, 4th Floor